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Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

When you contact us, book a repair, or use our website, we may collect the following information:

  • Name, phone number, and email address
  • Device information (make, model, and description of issue)
  • Billing and payment information (processed securely — we do not store card details)
  • Communication history (emails, texts, or messages you send us)
  • Website usage data via cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

  • Process and complete your repair service
  • Communicate updates about your device status
  • Send repair confirmations, receipts, and warranty information
  • Improve our website and services
  • Respond to inquiries and customer support requests

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Security

We take the security of your personal information seriously. We use industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All payment processing is handled through secure, PCI-compliant providers.

4. Cookies

Our website may use cookies to enhance your browsing experience and analyze traffic. You can disable cookies through your browser settings, though some features of the site may not function as intended.

5. Third-Party Services

We use trusted third-party services such as booking platforms and analytics tools. These services have their own privacy policies and we encourage you to review them. We are not responsible for the privacy practices of third-party websites linked from our site.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or ask us to delete it. To exercise these rights, please contact us at contact@drfixitmobile.ca.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us: